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Do you have questions about your order, about a certain article or suggestions and wishes?

You can write to us around the clock using the contact form. Please enter your contact details so that we can reply to you. We look forward to your message and will deal with your request as soon as possible. Of course you can also send us an email to

You can also reach our customer service during our business hours from Monday to Friday, 10.00-16.00 h. Please have your customer or invoice number ready so that we can process your request quickly.

Contact data


Would you like to contact us by post?
Please send letters, parcels and packages to the following address:

Aachener Reitturnier GmbH
CHIO Aachen Collection/Fanshop
Albert-Servais-Allee 50
52070 Aachen

click and collect
You have placed your order online and would like to pick up your favourite articles of the CHIO Aachen collection on the CHIO Aachen show grounds? We will be happy to contact you as soon as your order is ready. Please come to the office on the show grounds to pick up your order and contact our ticket sales staff.

The address is Albert-Servais-Allee 50, 52070 Aachen. 

Customer Service:
Phone: (+49) 241 – 889 27 162