ACCOUNT & ORDERS
How to register for the onlineshopWe are very happy that you like the articles of our CHIO Aachen collection. In a few simple steps you can register and create a customer account. Just click on the small rider at the top right of the page. Choose "register now" and enter the required customer data. In the next step you have to set a password so that you can easily sign in for future orders. After registration, you will receive an email including a link to activate your account. Have fun exploring our online shop.
Please make sure that you are using the same email address and password you registered with. Reset your password by using the "forgot password" button. If you are still unable to sign in, feel free to contact us.
I’m having trouble signing into my account
If you've forgotten your password, it's really simple to get back into your account. Just click on the small rider at the top right of the page, choose "forgot password " and enter the email address you registered with. After clicking the button "request new password" you will receive an email including a link to reset your password.
I have forgotten my password
How to order in our onlineshopOrdering procedure
Shopping in our CHIO Aachen online shop is very easy. It only takes a few clicks to add your desired articles to the shopping cart and to complete the order. Just follow the instructions to buy your favorite articles from home whenever you want.
- Add your article to the shopping cart
To do so, click on the article, choose your preferred color and size and click on the button "add to shopping cart". You can now either continue shopping or proceed to checkout.
- Check your shopping cart
At any time you can go to your shopping cart by using the button "go to shopping cart" or by clicking on the shopping bag at the top right of the page. Please check it again before you select the button "checkout"
- Sign in
If you already have a customer account, please sign in with your login details. If not, you can either create one or order as a guest.
- Invoice address
- Shipping address
If you do not want your order to be delivered to your invoice address, please select this option and fill in the blanks with your preferred shipping address. A packing station or post office is possible as well.
- Shipping method
Select your preferred shipping method. Clicking the button "continue" takes you to the next order step.
- Payment method
We offer different payment options. Choose one of them and proceed with your order.
- Order process to complete
Check once again whether all your details are correct. To continue please read and agree to our general terms and conditions and the cancellation policy. By clicking the button "send order" your order is completed and binding.
Who to contact in case of any difficulties?If you have any difficulties with your order in our online shop, please contact our customer service.
Phone: (+49) 241 889 27 162
Monday to Friday 10.00 – 16.00 h
Is it safe to order my articles in the CHIO Aachen onlineshop?Your order is secured by SSL encryption. This can be recognized by the Internet address beginning with "https://". The "s" indicates the SSL-encryption, which occurs directly when you visit the shop.
Every year we try our best to offer you a new selection of articles from our CHIO Aachen collection. Only the articles shown in our online shop are still available. So, if you can't find the one you are looking for, we unfortunately don't have it in stock anymore. This can be especially the case during or right after the CHIO Aachen.
Is my favorite article still available?
What is the wish list?In our online shop you can easily create and manage your own personal wish list by adding or removing your favorite articles from our collection and send it to friends. The functions are available immediately after registration.
I don't want to receive the newsletter anymoreYou can unsubscribe from our newsletter at any time, just write a short email to email@example.com. After we have handled your request, you will not receive any further emails with news about our onlineshop. It is also possible to unsubscribe from the newsletter by clicking on the button "Newsletter" at the bottom of the page.